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Answers

FAQs

Still have a question after reading? Give our front desk a call — we're happy to help.

Where are customers allowed to park?

Parking - Industrial Zone - Park at your own risk. Pas De Deux Hawaii, Landlords, and surrounding businesses will not be held liable for damage or if any vehicles are towed. PDD parking lot is reserved for PDD Staff. For everyone’s safety, there is no driving in the lots to drop off students. Please refrain from blocking the driveways as well. More information regarding parking is on our website..

Can my child try out a class before enrolling?

Yes! We offer free trials in Dance and Musical Theatre which are normally held during the 1st week of each month. To schedule a free trial, please create an account in our student portal and add your information as well as your child's information, then give us a call to schedule a trial.

Do you offer free trials for Private Voice lessons?

Because voice lessons are private classes, we do not offer free trials for Private Voice lessons. Students may purchase a single lesson before committing to a monthly enrollment. To book a lesson, please contact our Vocal Coordinator at voice@pddhi.com.

What is a "Company" or "Prep" class?

Any classes with the names Petite, Mini, Junior, Teen, or Senior are for our competitive dance team. PDD's Dance Company is an audition-only competitive dance team that is taught advanced level choreography and receives intensive training in preparation for regional and national dance competitions. Auditions are held annually.

Can my child enroll into any level class if they were in the same level at another studio?

In order to ensure dancers are prepared for classes at PDD, we ask that all new students complete a free trial in entry level classes. From there, teachers can determine the best placement for your child's level and ability to ensure they are well-prepared and safe in class.

What do students wear for a trial class?

If your student has dance attire, great! If not, dress comfortably in clothing you can dance in. Fitted clothing, such as leggings or bike shorts with a fitted tank is suggested. Bare feet or socks is acceptable for jazz, ballet, and contemporary classes. Boys can wear a t-shirt and shorts. For hip hop, loose fitting clothing is also acceptable. All sneakers need to be clean and free of dirt/rocks to preserve our dance floors.

Are parents allowed inside the classroom?

We love parents, but to allow our students to focus and maximize learning, parents are not allowed in the classrooms.

Are uniforms required?

Yes. Once enrolled, all students in Dance and Musical Theatre (except Adult Class students) are required to purchase PDD uniforms. View uniform requirements on our Uniforms page.

Where do we purchase uniforms?

All PDD uniforms, including tights and shoes, are available only at Step-N-Up (SNU) Hawaii's Satellite Store located conveniently at PDD! SNU's Satellite Store is open to the public and carries a variety of dance wear, supplies, and accessories. Online shopping is available.

Can I purchase a different brand for shoes and tights rather than the one you recommend?

The shoes and tights PDD recommends are the same that are used for our annual dance recitals (unless otherwise specified when costumes are distributed). If for some reason dancers are using different shoes or tights in class, they will need to purchase the PDD recommended brands for recitals.

Are all students required to participate in recitals/shows?

Students enrolled into a Performing Class are required to participate in our recitals/shows. If a student wishes to not perform, please enroll into a Non-Performing Class (noted with "Non-Performing" in the class name) or an Open Class.

My child was promoted to a higher level. What if the schedule for the required additional classes does not work for us?

Dancers benefit greatly by taking multiple classes weekly to continue to build muscle strength, balance, coordination, and skills, as well as allowing more time for rehearsals for performances. With higher level classes, students must attend all required classes. If scheduling does not work out, students may continue in beginning level and open classes for their age group.

Can I make payments at the front desk or is everything done online?

All accounts are required to be on automatic payments, which is processed on the 28th of each month. If you wish to make a payment before auto-pay is processed, you can do so at the front desk before the 28th of the month. Payments are also accepted online at any time when paying with a credit or debit card.

What if my child misses a class (for example, due to illness or vacation)?

Consistent attendance is important, but we understand that your student may miss a class. Students are allowed to do make-ups for classes missed for reasons other than studio closures. We allow 3 make-ups per yearly session in the same genre class that was missed. Make-up classes are scheduled with the front desk and are based on availability. Make-ups for private vocal sessions must be coordinated with your music coach directly. Private music lessons require 24 hours' cancellation notice.

What is PDD's vacation policy?

If a student goes on vacation and notifies Pas De Deux in writing, we will hold the student's place in class as long as tuition is paid in full and on time. Make-up classes are allowed for missed classes within the policy limit of 3 make-ups per yearly session. If you choose to drop the class due to vacation, we cannot guarantee a place upon return. The annual registration fee will also be due upon re-enrolling, and an email should be sent by the 15th of the current month to process the drop for the following month.

Do you give refunds or make-up classes for studio closures or holidays?

Students receive an average of 4 lessons per month per session, so make-ups and refunds are not offered for studio closures or holidays. Depending on holidays and fifth weeks, some months include 3, 4, or 5 lessons. Recital rehearsals and shows count as class, so no refunds or make-ups are offered for them.

What if my child no longer wants to take classes?

To drop classes, notify PDD by email by the 15th of the month to stop tuition payment for the following month. Tuition and registration fees are non-refundable, so trials are strongly encouraged before registering and paying fees.